What should I do if I receive an insurance claim check after my mortgage has closed?
Contact your current mortgage servicer before signing or depositing the check. Many servicers require insurance claim checks to be reviewed before they can be endorsed or processed. This review helps confirm that the funds are handled according to the servicer’s requirements and any property-repair process connected to the mortgage.
Ask the servicer:
- Whether the check requires its endorsement
- Where and how the check should be submitted
- Which related documents or check images are needed
- What steps must be completed before the funds can be processed
Keep copies of the check and every document you submit. Your mortgage team may also help you identify the appropriate servicing department. Homeowners can find additional post-closing information in the Georgia homebuyer and homeowner guides.
What should I do if I receive a check that needs my mortgage company’s endorsement?
Contact your loan servicer or servicing department before depositing the check. Explain that you received an insurance claim check requiring mortgage company endorsement and ask for the servicer’s specific instructions.
The servicing team may request clear images of the check and related documents before reviewing the endorsement request. Follow the instructions carefully because the required steps can vary depending on the situation and the company currently servicing the mortgage. Do not assume that a previous lender or mortgage contact still handles the loan.
Why might my mortgage company ask for photos of the front and back of an endorsed insurance claim check?
Photos of both sides help the mortgage company confirm the check details, verify that the required endorsements were completed, and document the servicing or claim-handling file. Clear images can also allow the appropriate servicing team to review the request before explaining what should happen next.
Send images only through the method specified by the servicer, follow any image-quality instructions it provides, and keep copies of what you submit. If any direction is unclear, ask the servicing department to explain the requirement before taking further action with the check.
What should a homeowner do when an insurance claim check may require the mortgage lender’s endorsement?
Contact the mortgage lender or current servicer before signing or depositing the check. Ask whether an endorsement is required, who must sign, whether an appointment or mailed submission is needed, and what documentation should accompany the check.
Follow the lender’s or servicer’s instructions rather than attempting to bypass the normal process. Even if a contractor says the check can be processed without the mortgage company’s endorsement, confirm the proper procedure directly with the company servicing the mortgage. Keep the original check secure until you receive clear instructions, and retain copies of all materials submitted.
